eNPS survey: question, formula and calculation
eNPS shows whether people would recommend your company as a place to work. One question and a minute to answer — and every quarter you see the mood by department.
Surveys and eNPS are in Free: free for up to 25 employees.
- Take the main question and the two open questions below.
- In PapaHR, pick the “Would people recommend us?” survey and send it to the team.
- PapaHR calculates eNPS for you and shows the result by department.
eNPS calculator
Enter how many people gave each score.
Template: eNPS survey
Main question
- How likely are you to recommend our company as a place to work to a friend?0–10
Open questions
- Why did you give this score?
- What one thing should we change first?
How eNPS is calculated
- eNPS is the employee version of the Net Promoter Score (Fred Reichheld, Bain & Company, 2003). People answer from 0 to 10 how likely they are to recommend the company as a place to work. PapaHR takes the share who answered 9–10 (promoters) and subtracts the share who answered 0–6 (detractors). The result runs from −100 to +100. Above 0 is fine, +30 or more is excellent, below 0 means there are more detractors than promoters. Answers are anonymous: we show results only once at least 3 people have answered.
How to calculate eNPS
Take the share of people who gave 9 or 10 (promoters) and subtract the share of those who gave 0 to 6 (detractors). Scores of 7 and 8 are not counted. The result ranges from −100 to +100.
What is a good eNPS
Above 0 is decent, +30 and higher is excellent. Below 0 means there are more detractors than promoters: read the answers to the open questions — the reasons are there.
How often to run it
Once a quarter. That way you see how the mood changes, and it is easy to compare departments and quarters with each other.
Questions
What is eNPS?
The employee net promoter score: a version of Net Promoter Score for employers. A person answers from 0 to 10 how likely they are to recommend the company as a place to work.
Is the survey anonymous?
Yes. PapaHR does not store who answered what and shows the result only when at least 3 people have answered — both for the company and for a department.
How much does it cost in PapaHR?
Surveys and eNPS are in the free plan, for up to 25 employees.
eNPS without spreadsheets or manual math
Sign up for free: the survey goes out to the team in a minute, and PapaHR calculates eNPS for you.