KPI Development Course
A list of indicators is only a starting point. You need to know what each one measures and which decision it supports. In eight recorded lessons, Mike Pritula covers critical success factors, KPI design, reporting and implementation. Prepare measures that fit your company's priorities.
- 8 recorded lessons
- Critical success factors and KPI design
- Indicator databases and dashboards
- Homework review
- Diploma
By Mike Pritula — No. 1 HR instructor on Udemy, 21 years in HR
The job in front of you Sound familiar?
The company tracks many numbers, but nobody can explain which ones matter most.
Managers want KPIs without first agreeing on the results the business needs.
An indicator has a name but no clear definition, owner or measurement frequency.
Reports show activity without helping teams decide what to do next.
What you will have after the course
A set of critical success factors
Identify what the business must do well. Use a workshop and influence mapping to connect success factors with possible measures.
A defined indicator database
Describe what each indicator measures, who owns it and how often to review it. Check its value, clarity and likely effect on behaviour.
A reporting and rollout plan
Choose how to display measures for staff and managers. Plan the project, involve employees and review common measurement mistakes.
| Field | Value |
|---|---|
| Indicator name | Planes are delayed by 2 hours |
| Type | KPI |
| BSC direction | All |
| Time horizon | The present |
| Measurement frequency | 24 to 7 |
| Target | Less than 3 per week |
| Critical success factor | Timely departure and arrival of aircraft |
Start today, for free
PapaHR's free OKR examples show company, department and personal goals with measurable key results, starting points and targets. Use them to practise describing a result alongside the course's work on performance measures.
- Track Goals and OKR progress for the quarter in PapaHR Pro.
- Use self-assessment and manager assessment in PapaHR Pro performance reviews.
- Record a performance review rating in PapaHR Pro.
Tools you get in the course
Critical success factor workshop agenda
Structure a discussion of success factors, existing measures and candidate indicators.
Lesson PDFSuccess factor and metric map
Connect a business priority with measures that could help monitor it.
Lesson PDFPerformance indicator database
Record the type, owner, measurement frequency, target and related success factor.
Lesson PDFIndicator quality checklist
Check clarity, ownership, cost of measurement and unintended effects on behaviour.
Lesson PDFDashboard design checklist
Review context, detail and presentation before sharing a performance report.
Lesson PDFKPI implementation schedule
Plan leadership support, project work, success factor selection and reporting.
Lesson PDFWho this course is for
HR generalist
helps managers define clear measures for their teams
HR business partner
connects performance discussions with business priorities
HR director
needs a consistent approach to indicators and rollout
Team manager
wants measures with clear meaning, ownership and follow-up
Program
01
01 · Lessons 1–2
Understand indicators and business priorities
Distinguish types of performance indicators and their purpose. Identify critical success factors through a workshop and map how those factors influence business results.
- 1What are Key Performance Indicators (KPIs)?
- 2Finding the critical success factors in your company
Result: A starting set of success factors and a basis for choosing measures.
02
02 · Lessons 3–5
Build support and design the measures
Prepare the case for a KPI project for leaders, managers and employees. Review measurement traps, use success factors to develop indicators and define what to calculate.
- 3Selling and promoting change to employees, managers and senior leaders
- 4How to design KPIs
- 5How to define performance indicators
Result: A case for the project and clearly described candidate indicators.
03
03 · Lessons 6–8
Report, implement and review
Design reports for different audiences, organise the KPI project and review common measurement myths. Consider how indicators and links to pay can affect behaviour.
- 6How to display and track KPIs graphically
- 7A three-step process for developing and using working KPIs
- 8Performance measurement myths that lead to failure
Result: A reporting approach and an implementation plan with risks to review.
Your profile after the course
What you can add to LinkedIn and your CV — and what this work pays.
Your Name
HR Business Partner · KPI development and performance measurement
Experience
Mapped critical success factors to performance measures, defined an indicator database and prepared a reporting and implementation approach.
Licenses & certifications
KPI Development — Mike Pritula AcademyDiploma after the course
Skills
- Critical Success Factors
- KPI Design
- Indicator Definitions
- Performance Reporting
- KPI Implementation
Medians in the U.S.; pay depends on country, company and experience. * U.S. Bureau of Labor Statistics, May 2025
Your diploma after the course
Complete the course assignments and get a personal diploma of Mike Pritula Academy.
- Add it to Licenses & certifications on LinkedIn
- Every diploma has its own unique code
- The QR code on the diploma opens its online version
- Issued on Accredible, the platform Google, Udacity and Rosetta Stone use for their certificates, so it cannot be forged
- Understand indicators and business priorities
- Build support and design the measures
- Report, implement and review
Learn from your phone
Recorded lessons fit into your day: on the way to work, at lunch or in the evening.
- 8 recorded lessons — watch at any time
- A year of access, at your own pace
- Indicator and reporting tools in the PDF slides
- Homework review and Diploma after completing the assignments
Mike Pritula
Founder of Mike Pritula Academy and PapaHR
Mike Pritula founded the academy and built PapaHR, the HR system where the templates of his courses work for real companies. The playbooks are his own HR practice, step by step.
What graduates of the academy say
Graduates of related Mike Pritula Academy courses, from the surveys they fill in when they get the diploma.
“A great course for taking OKRs and actually rolling them out in your company. Clear and to the point. I love how the material is presented and structured, and homework is checked carefully — it isn’t accepted on the first try.”
Course: OKR · Profile on LinkedIn
“I used to think like an HR person, mostly on the side of “the people.” Now I think bigger and understand the need for balance — not only for the staff, but for the business too.”
Course: Chief Operating Officer (COO) · Profile on LinkedIn
“What’s more, the course gave me more confidence in my own experience, which let me change jobs and broaden my role. You change people’s lives!”
Course: HR Director · Profile on LinkedIn
“I think every HR person in any role should take this course to understand how much subjectivity there is in our work. The homework is highly relevant to an HR person’s everyday challenges at work.”
Course: People Analytics · Profile on LinkedIn
Price
for one person, access for a year
- 8 recorded lessons
- Success factor, indicator and dashboard tools in the slides
- Homework review
- Diploma
a year for one person
- All 150+ courses of the academy, this one included
- All playbooks, now and new ones
- Homework review and certificates
- PapaHR Pro for up to 50 employees
a year for a team of up to 10 people
- Everything in the annual subscription
- For up to 10 people of your team
- PapaHR Pro for up to 200 employees
Questions
Can I just take KPIs from a catalogue?
The course starts with your company's critical success factors. Examples help you explore possible measures, but you still need to define indicators for your own goals and work.
Does the course cover KPI dashboards?
Yes. Lesson 6 covers graphic presentation, reporting for different audiences and dashboard design. The aim is to make measures clear enough to support decisions.
Does it cover linking KPIs to pay?
Yes. The final lesson examines common claims about measurement and pay. It also looks at how measures can affect employee behaviour.
How can I use PapaHR alongside the course?
PapaHR Pro tracks quarterly Goals and OKR progress. Performance reviews include self-assessment, manager assessment and a rating.
Do I get a Diploma?
Yes, after completing the course assignments. Homework is reviewed.
What does the annual subscription give?
All 150+ courses of the academy for a year, including this one. You can study the recorded classes at your own pace. The team subscription covers up to 10 people.